CB88 FAQ – All your questions,
Answers right here

No, each mobile number and email address can only be used to create one account at CB88. Creating multiple accounts may result in all accounts being suspended and any funds forfeited. CB88 strictly enforces a one person, one account policy.

KYC (Know Your Customer) is the identity verification process that CB88 requires for security purposes. Upload a photo of your National ID or passport and verification is typically completed within 24 hours. Without KYC, withdrawal limits are lower and large bonus claims are not available.

On the login page Click the "Forgot Password?" option. Enter your registered mobile number or email — an OTP will be sent to you. Use the OTP to set a new password. The whole process takes just 2 minutes. For a stronger account, make sure your new password includes uppercase letters, lowercase letters, numbers, and special characters.

Your account may have been suspended due to multiple incorrect password attempts, incomplete KYC, or suspicious activity. Contact CB88 via live chat or email support. Issues are typically resolved within 24 hours. Avoid attempting to log in multiple times on your own in the meantime.

CB88 supports all major payment methods in Bangladesh:

• BKash — Most popular, instant credit
• Nagad — fast & easy
• Rocket (DBBL) — a reliable alternative
• Bank Transfer — for large amounts
• Cryptocurrency — USDT supported

For more details Financial Transactions page View.

The minimum deposit at CB88 is ৳500 BDT. The same minimum applies for bKash and Nagad. Bank transfers require a minimum of ৳2,000 BDT. KYC-verified accounts enjoy significantly higher deposit limits. New members are eligible for a 100% bonus on their first deposit.

CB88 withdrawals are generally processed very quickly:

• BKash / Nagad: 15 – 30 minutes
• Rocket: 30 – 60 minutes
• Bank Transfer: 1 – 3 business days
• Crypto: 1–2 hours

Minor delays may occur during peak hours. Withdrawals may be held if KYC verification is incomplete.

If it's taking longer than expected, check your transaction history in your profile first. If it shows "Pending", please wait a little longer. If it shows "Rejected" — this is usually due to incomplete KYC or unmet bonus wagering requirements. Contact CB88 live chat with your transaction ID.

First, wait 5–10 minutes as network delays can sometimes occur. If the balance still hasn't arrived, note the Transaction ID (TrxID) from your payment app and send it to CB88 Support. Credits are usually applied manually within 30 minutes. Make sure you're sending deposits to the correct CB88 payment number.

When you open a new account at CB88 and make your first deposit, a 100% welcome bonus is added automatically. For example, deposit ৳1,000 BDT and you'll receive ৳1,000 BDT in bonus funds. Wagering requirements must be met before the bonus can be used. For full terms On the rewards page View.

Wagering requirements mean you need to place a certain amount in bets before you can withdraw bonus funds. For example, a 5x wagering requirement on a 1,000 BDT bonus means you must wager 5,000 BDT before the bonus becomes withdrawable. Requirements vary by bonus. Terms & Conditions Full details are on the page.

To use a CB88 voucher code — log in, go to the Cashier or Bonus section, and enter the code in the "Voucher Code" box. Once the code is verified, the relevant bonus or credits will be added to your account automatically. On the voucher page Active codes are available. Expired codes will not work.

Invite your friends to CB88's referral program and earn a referral bonus when they sign up and make their first deposit. You can find your personal referral link in the Profile section. The bonus amount and terms for each successful referral On the rewards page Details are provided below.

Yes, CB88 runs daily and weekly cashback offers for regular members. The higher your membership tier, the greater your cashback rate. VIP members receive the highest cashback. All active offers On the rewards page You will see.

CB88 offers hundreds of games:

• Live Casino — Baccarat, Roulette & Blackjack with real dealers
• Slots — 500+ popular slot games
• Sports Betting — Cricket, Football, Tennis & 20+ Sports
• Lottery — Daily Draws & Big Jackpots
• Fishing Games — Exciting Prizes

On the platform page View all games.

If a game won't load, try these steps:

• Refresh your browser (F5 or Ctrl+R)
• Clear your browser cache and cookies
• If VPN is off, try turning it on — or vice versa
• Try a different browser (Chrome or Firefox)
• Check your internet connection

If the problem persists, contact CB88 Support with a screenshot.

Sports Betting page Go to your preferred sport, select an event, enter your stake, and confirm. CB88 also offers live betting, so you can place bets on matches already in progress. Popular sports in Bangladesh — cricket, football, kabaddi, and more — are all available.

On the Lottery page Go, pick your preferred lottery draw, and purchase a ticket. Ticket prices vary per draw. Winning numbers are automatically credited to your account after the draw. CB88 offers daily, weekly, and monthly lottery draws.

Yes, CB88 is a licensed online gaming operator. All data is protected with 256-bit SSL encryption, and both financial transactions and personal information are kept completely confidential. On the review page Read the experiences of thousands of users from Bangladesh.

Go to Profile Settings → Security → Enable Two-Factor Authentication. You can use OTP via mobile number or the Google Authenticator app. With 2FA enabled, no one can access your account even if they know your password. Keeping this feature active is strongly recommended.

Change your password immediately and notify CB88 Support. Log out of all active sessions (Profile → Settings → Session Management). Never share your password with any third party. The support team will help secure your account promptly.

No. CB88 never sells or shares your personal information with third parties. Your data is used solely for service improvement and legal compliance. For more details Privacy Policy Read it here.

CB88 is fully optimized for both Android and iOS. Open the CB88 website on your mobile browser and select "Add to Home Screen" from the browser menu — it works just like an app. No separate app download needed; enjoy the best experience directly in your browser.

To improve performance on mobile:

• Clear your browser cache
• Close other apps running in the background
• Use Wi-Fi — it's faster than mobile data
• Use Chrome or Samsung Browser
• Turn off Data Saver mode

Yes, but to change your mobile number you'll need to contact CB88 Support directly. Your identity will be verified before the number is updated. For security reasons, this process may take 24–48 hours. If you no longer have access to your old number, you will need to provide KYC documents.